STEP 1: File a Complaint
You may either:
- Write a letter to the Opticians of Manitoba (OOM), including:
- Your full name, mailing address, and phone number
- Your signature
- Date
- Name of the Optician that the complaint is filed against
- Optician’s business name, business address and phone number
- A summary of the complaint such as the date and time of the incident, the order of events, and the names of any witnesses
- Any supporting documentation such as copies of receipts and products in question
OR
- Download the COMPLAINTS RESOLUTION FORM
Then Mail, Email or Fax your complaint to:
Registrar
Opticians of Manitoba
215-1080 Portage Ave.
Winnipeg, Manitoba
R3G 3M3 Canada
Email: mmartinstrong@optm.ca
Phone: 204.222.8404
Fax: 204.222.5296
STEP 2: OOM Review
- Reviews the complaint
- Sends a letter to the Complainant to acknowledge receipt of the complaint
- Sends a notification letter to the Optician named in the complaint and provides a copy of the Complainant’s letter
- Asks the Optician to send OOM a written response within 14 days and to include copies of any documentation related to the complaint
- Forwards the Complainant’s letter, the Optician’s response, and any documentation provided to the Complaints Resolution Committee if the complaint cannot be resolved informally.
STEP 3. Complaints Resolution Committee
- Reviews the complaint
- Determines whether an investigation is required or whether there is sufficient information to reach a decision
- If an investigation is required, the Complaints Resolution Committee may:
- Contact the Complainant and/or Optician for clarification
- Inspect products
- Obtain copies of documents
- Interview and obtain statements from witnesses or others
- Inspect records
- Authorize an undercover investigation
STEP 4. Complaints Resolution Committee Decision
- Provide the Complainant and Optician with written notification of the decision
- The Complaints Resolution Committee can make any of the following decisions:
- Dismiss the complaint and take no further action
- Refer the Optician to an Inquiry Committee for a specified allegation of professional misconduct or incompetence
Appeals
The Complainant and Optician have the right to appeal the decision of the Complaints Resolution Committee. To appeal, you must write a letter and send it to the address below within 14 days of receiving written notification of the decision:
Registrar
Opticians of Manitoba
215-1080 Portage Ave.
Winnipeg, Manitoba
R3G 3M3 Canada